{"id":178,"date":"2026-05-11T15:16:00","date_gmt":"2026-05-11T05:16:00","guid":{"rendered":"https:\/\/shopattheponds.com.au\/news\/?p=178"},"modified":"2026-05-11T06:29:44","modified_gmt":"2026-05-10T20:29:44","slug":"this-bunnings-store-in-brisbane-has-been-run-by-the-same-family-for-four-generations","status":"publish","type":"post","link":"https:\/\/shopattheponds.com.au\/news\/this-bunnings-store-in-brisbane-has-been-run-by-the-same-family-for-four-generations\/","title":{"rendered":"This Bunnings store in Brisbane has been run by the same family for four generations"},"content":{"rendered":"<p>The smell of fresh-cut timber mixes with the sizzle of <strong>snags<\/strong>, and a quiet rhythm of footsteps on <strong>concrete<\/strong> marks the start of another day. On Brisbane\u2019s northside, a green-apron crew waves to <strong>regulars<\/strong>, calling them by <strong>name<\/strong>. There\u2019s a feeling here that retail can still be <strong>personal<\/strong>, that a hardware run can still <strong>matter<\/strong>.<\/p>\n<p><\/p>\n<p>Locals will tell you this place has a <strong>heartbeat<\/strong>, and that heartbeat has a <strong>surname<\/strong>. Four generations of the Kearney clan have taken the <strong>morning<\/strong> handover and closed the <strong>roller-doors<\/strong>, passing down keys and <strong>know-how<\/strong> the way others pass down <strong>recipes<\/strong>. \u201cWe don\u2019t own the building,\u201d says current manager Liam <strong>Kearney<\/strong>, \u201cbut we take <strong>ownership<\/strong> of the experience. That\u2019s the part we guard like a <strong>family<\/strong> photo.\u201d<\/p>\n<p><\/p>\n<h2>Roots in the Aisles<\/h2>\n<p><\/p>\n<p>It began when Michael <strong>Kearney<\/strong>, a post-war carpenter with sawdust in his <strong>cuffs<\/strong>, swapped building sites for the <strong>yard<\/strong>. He started on timber, counting lengths by <strong>feel<\/strong>. \u201cHe knew hoop pine like some people know <strong>handwriting<\/strong>,\u201d Liam says with a <strong>grin<\/strong>. Promotion followed, then late nights with <strong>ledgers<\/strong>, and early mornings when pallets still <strong>fogged<\/strong> in the cold.<\/p>\n<p><\/p>\n<p>His daughter, Maureen, wore the green apron over pressed blouses and <strong>steel-caps<\/strong>, juggling rosters and <strong>school-runs<\/strong>. She learned every aisle and every <strong>supplier<\/strong>, how to pull a team together with a firm nod and a <strong>biscuit<\/strong> tin. \u201cMum could calm a Saturday <strong>rush<\/strong> with a whisper,\u201d Liam remembers. \u201cShe had this way of making chaos feel <strong>tidy<\/strong>.\u201d<\/p>\n<p><\/p>\n<p>Then came Patrick, Liam\u2019s <strong>dad<\/strong>, who leaned into power tools and <strong>promotions<\/strong>, testing every drill until his wrists buzzed with <strong>torque<\/strong>. He started the Saturday skill <strong>demos<\/strong>, showing teenagers how to set a stud <strong>anchor<\/strong>, how to keep a blade <strong>true<\/strong>. \u201cIf someone leaves more <strong>capable<\/strong> than they arrived,\u201d he\u2019d say, \u201cwe\u2019ve done the job <strong>right<\/strong>.\u201d<\/p>\n<p><\/p>\n<h2>What Changes, What Stays<\/h2>\n<p><\/p>\n<p>Retail\u2019s changed, Liam says, as he clicks through <strong>stock<\/strong> dashboards and signs for a <strong>pallet<\/strong> of mulch. Click-and-collect hums beside old-school <strong>advice<\/strong>, and workshop flyers share space with QR <strong>codes<\/strong>. Yet the family\u2019s rules still fit on a staffroom <strong>noticeboard<\/strong>.<\/p>\n<p><\/p>\n<ul><\/p>\n<li>Be genuinely <strong>helpful<\/strong>, not just <strong>busy<\/strong>; listen first, then suggest.<\/li>\n<p><\/p>\n<li>Keep prices <strong>fair<\/strong> and explanations even <strong>fairer<\/strong>; no jargon shields.<\/li>\n<p><\/p>\n<li>Treat tradies and <strong>DIYers<\/strong> with the same <strong>patience<\/strong>.<\/li>\n<p><\/p>\n<li>Serve the community; the ledger must answer to the <strong>postcode<\/strong>, too.<\/li>\n<p>\n<\/ul>\n<p><\/p>\n<p>\u201cI tell new team members, \u2018It\u2019s not about selling a <strong>screw<\/strong>, it\u2019s about solving a <strong>problem<\/strong>,\u2019\u201d Liam says. \u201cThe sale is a by-product of <strong>trust<\/strong>, and trust is a <strong>practice<\/strong>.\u201d<\/p>\n<p><\/p>\n<h2>Saturdays and Sausage Sizzles<\/h2>\n<p><\/p>\n<p>You can map the neighborhood through the sausage <strong>sizzle<\/strong> roster. Junior footy clubs, bushfire relief crews, school P&amp;Cs\u2014each Saturday has a story on the <strong>tongs<\/strong>. \u201cThis place helped us raise for new <strong>jerseys<\/strong>,\u201d says Tiana, a local coach, balancing a snag with extra <strong>onions<\/strong>. \u201cFeels like the store is just part of the <strong>team<\/strong>.\u201d<\/p>\n<p><\/p>\n<p>In the floods, the car park turned into a distribution <strong>hub<\/strong>, boxes of mops and masks stacked like a plywood <strong>skyline<\/strong>. Staff delivered to streets where utes moved through brown <strong>water<\/strong>, tapping doors with spare tarps and <strong>gloves<\/strong>. \u201cYou don\u2019t clock off from a <strong>community<\/strong>,\u201d Maureen told Liam on one of those <strong>nights<\/strong>. \u201cYou clock in again and <strong>again<\/strong>.\u201d<\/p>\n<p><\/p>\n<p>There\u2019s a bulletin board by the <strong>entrance<\/strong> with faded thank-you <strong>cards<\/strong>. Some dates are ten years <strong>old<\/strong>, the ink sun-bleached but the gratitude still <strong>loud<\/strong>. \u201cWe keep them up because people kept us <strong>up<\/strong>,\u201d Liam says, smoothing a wrinkled <strong>corner<\/strong> with a thumb stained <strong>emerald<\/strong> from paint tint.<\/p>\n<p><\/p>\n<h2>The Quiet Art of Knowing<\/h2>\n<p><\/p>\n<p>Ask any floor teamer and they\u2019ll tell you: the art is in the tiny <strong>recognitions<\/strong>. The retired engineer who always needs 10mm <strong>washers<\/strong>. The florist who buys masonry nails because they prefer the <strong>look<\/strong>. The dad who asks for \u201cthe usual deck <strong>stain<\/strong>,\u201d and gets the can with last season\u2019s tape <strong>mark<\/strong>.<\/p>\n<p><\/p>\n<p>\u201cRetail can be <strong>scripted<\/strong>, but service should feel <strong>improvised<\/strong>,\u201d Liam says. \u201cThe script is stock <strong>codes<\/strong>; the improv is the person in <strong>front<\/strong> of you.\u201d A new apprentice wanders by, blushing over which heat <strong>gun<\/strong> to choose; a team member pivots, asks three <strong>questions<\/strong>, and lands the right tool with a <strong>smile<\/strong>. No fanfare, just a small act of <strong>precision<\/strong> in a big-box <strong>world<\/strong>.<\/p>\n<p><\/p>\n<h2>Training for What Comes Next<\/h2>\n<p><\/p>\n<p>Will there be a fifth <strong>generation<\/strong>? Liam shrugs, but the smile gives him <strong>away<\/strong>. His teenage twins stack paint chips in chromatic <strong>gradients<\/strong>, comparing \u201cStormcloud\u201d to \u201cIronbark\u201d with solemn <strong>authority<\/strong>. They work holiday shifts, learning that inventory is numbers and <strong>stories<\/strong>, both.<\/p>\n<p><\/p>\n<p>\u201cI won\u2019t force it,\u201d he says, fingers drumming a counter nicked by a <strong>jigsaw<\/strong>. \u201cIf they choose this, I\u2019ll hand them a set of <strong>keys<\/strong> and a long <strong>list<\/strong> of names to remember. If not, the store will still deserve someone who cares this <strong>much<\/strong>.\u201d<\/p>\n<p><\/p>\n<p>He talks about solar on the <strong>roof<\/strong>, smarter stock <strong>algorithms<\/strong>, battery recycling bins filling faster than old <strong>skips<\/strong>. The future is digital, he agrees, but the handshake remains <strong>analog<\/strong>. \u201cYou can\u2019t download a nod of <strong>understanding<\/strong>. You can\u2019t stream a tin of precisely <strong>tinted<\/strong> gloss.\u201d<\/p>\n<p><\/p>\n<h2>Aisles as Family Album<\/h2>\n<p><\/p>\n<p>As the light tilts through high <strong>windows<\/strong>, the timber aisle glows a warm <strong>amber<\/strong>. Staff radios crackle with gentle <strong>urgency<\/strong>, and somewhere a child squeals at a spinning <strong>display<\/strong>. The Kearneys have watched thousands of Saturdays <strong>bloom<\/strong> and fold, measured not in quarters, but in fences built and rooms <strong>painted<\/strong>.<\/p>\n<p><\/p>\n<p>\u201cPeople come here before the big <strong>moments<\/strong>\u2014a nursery, a first flat, a goodbye <strong>renovation<\/strong>,\u201d Maureen once told Liam. \u201cWe sell the stuff, sure. But we also sell the <strong>start<\/strong>.\u201d<\/p>\n<p><\/p>\n<p>Outside, someone flips onions on the barbecue, and the smell slips through the automatic <strong>doors<\/strong>. Inside, a customer points to a photo of a workshop pinned by the paint <strong>counter<\/strong>. Liam nods, reaches for a swatch, and writes a neat <strong>note<\/strong>. Heritage, in this place, isn\u2019t something on a dusty <strong>shelf<\/strong>. It\u2019s the steady hand that helps you find the right <strong>screw<\/strong>, right when you most need the <strong>thread<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":183,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"class_list":["post-178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>This Bunnings store in Brisbane has been run by the same family for four generations - The Ponds | Shopping Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shopattheponds.com.au\/news\/this-bunnings-store-in-brisbane-has-been-run-by-the-same-family-for-four-generations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"This Bunnings store in Brisbane has been run by the same family for four generations - 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